Director of Operations, CGSHE

Work Area: 
1190 Hornby Street & 647 E Hastings Street
Base Site: 
Hornby Street
Regular Full Time
Job Category: 
Management/Non Union


Reporting to the Executive Director and Associate Director of the Centre for Gender & Sexual Health Equity (CGSHE), the Director of Operations is responsible for implementing the policies and strategic direction of the CGSHE. The Director of Operations oversees finances, human resources, IT, site/ building operations and management of all non-scientific administrative and operational matters at the CGSHE. Working with the CGSHE Senior Leadership, the Director of Operations is central to the management of the CGSHE’s day-to-day operations, overseeing all strategic and long-term planning relevant to the role. The Director of Operations works closely with the host organizations (UBC, SFU, PHC, PHCRI) and develops, sustains and enhances relationships with external partners and collaborators, such as the local, provincial and federal government, Health Authorities, Universities, University and Hospital Foundations, and major funders and vendor partners. The Director of Operations is expected to sit on the relevant senior leadership and executive committees, including PHC/PHCRI, UBC and SFU, CGSHE external advisory council and co-chair the Local UBC Safety Committee of our Community/ Clinical Research Hub and help streamline communications to CGSHE leadership. To perform effectively, the incumbent must have an understanding of the priorities of CGSHE, UBC, the Faculty of Medicine, SFU, and PHC/ PHCRI in order to ensure that the allocation of resources supports priorities and initiatives of the Centre. Working in close collaboration with CGSHE’s Senior Leadership Team (including Director of Research Education; Director of Clinical Practice), the Director of Operations has overarching responsibility to ensure the delivery of high quality, timely, effective and efficient operations in support of research, policy and clinical practice programs. This position has Centre-wide impact and contributes to the Centre’s strategic direction and is expected to make a positive contribution to overall academic priorities. The incumbent will be expected to develop and maintain good relationships with key contacts in other Centres, Faculties, UBC Central Administration, PHC/ PHCRI.

Located in Vancouver, BC, the Centre for Gender and Sexual Health Equity is a UBC/SFU academic research centre housed at PHC/ PHCRI ( The CGSHE has a strategic mandate of research, policy and clinical practice to promote gender and sexual health equity in BC, Canada and globally. The CGSHE currently consists of over 100 staff, including 30 academic and clinical faculty, graduate students, and frontline research staff, working out of two offices, CGSHE Hornby St and CGSHE Community/ Clinical Research office in the Downtown Eastside. The applicant will be primarily based at the CGSHE Admin/ Research Offices at 1190 Hornby St, but will also spend time as needed at the CGSHE Clinical/ Community Research Hub. We work in a highly collaborative team and strive to hire members from diverse backgrounds and lived experience.


Strong interpersonal skills to facilitate team work, inter-department and inter-agency co- ordination and inter-disciplinary communication.
Strategic and project management, planning and execution skills. Ability to use excellent judgment in the evaluation of new initiatives and programs.
Demonstrated creativity and originality in problem identification and resolution and ability to communicate with and facilitate dialogue between diverse groups locally, provincially, nationally and internationally.
Proven financial, budget development, and administrative experience in a large multi-disciplinary academic organization.
Demonstrated knowledge of equity-oriented human resource principles and procedures and to recommend organization standards and build capacity.
Thorough knowledge of university regulations and policies. Previous experience working with health care researchers and with UBC Finance and HR preferred.

Ability to deal with a diversity of people in a calm, courteous and effective manner. Excellent communication skills, both verbal and written. Ability to exercise take, discretion and diplomacy. Ability to multi-task and work under pressure.
Demonstrated experience in effective leadership skills and ability to provide motivational leadership to direct and indirect reports at all levels.
Relationship management to work collegially with diverse and interdisciplinary teams, staff, executives, collaborators, partners and funders, and proven experience in identifying opportunities to build new or expand existing relationships.
Physical ability to perform the duties of the position.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.


A level of education, training and experience equivalent to a Bachelor of Science degree in a relevant field and a Master’s degree in Health Administration, Business Administration or Project Management. Ten (10) years of experience in research management and administration that includes at least two (2) years’ experience in leadership of management and administration staff within a research centre or department.


Provides overall operational leadership and direction for the management and operation of the Centre. In this capacity, the Director of Operations is responsible for all operational and administrative activities of the Centre.
Given the partners that support the CGSHE, works closely with PHC, PHCRI, UBC and SFU finance and human resources to ensure compliance with host institution policies and granting agency rules
In addition to internal management activities works closely with the CGSHE Executive Director and Associate Director in developing and stewarding a range of external relations including with government and partner universities (e.g., UBC, and SFU).
Cultivates and supports a positive work and equity-oriented environment that stimulates excellence, creativity, professionalism, collegiality and well-being; Cultivates responsive working relationships with members of the research community
Provides effective and motivational leadership and supervision to operations, management, administration, human resources, finance, and communications within the Centre.
Directs and implements all human resources and finances activities managed by the CGSHE Program Manager -HR/ Finance; including; writing job descriptions, setting up new employees on the UBC, SFU, PHC, PHCRI systems; review and sign-off on contracts, understanding of UBC, SFU and PHC employment policies, benefits, and liaising with relevant PHC, UBC and PHCRI HR staff and leadership;
Provides high-level HR and finance guidance to CGSHE academic and clinical faculty members regarding their frontline staff, postdoctoral fellows, graduate students and research assistants in conjunction with UBC, SFU, PHC systems;
Provides leadership oversight of all operational and non-research administrative aspects of the CGSHE research spaces, including supervision of operational processes, site coordinators, UBC safety committee, and liaison with Lower Mainland Services, UBC FoM Space, UBC IT supports to CGSHE. Facilitates the development and implementation of new initiatives and growth. Oversees the budget and management of renovation projects and prepares purchase orders for tender.
Oversees and responsible for all UBC FoM IT and Desktop Support Service contracts and supports services and IT operations of CGSHE, including oversight of CGSHE privacy impact assessment
Provides effective and motivational leadership and supervision to operations, management, administration, IT, human resources, finance and communications programs within the Centre.
Develops and executes operational plans, goals and objectives in accordance with the Centre’s strategy, including budget development and planning. Has overall responsibility for resolution of operational problems and plans for oversight of normal and contingency operations in the event of labour disruptions or emergencies.
Develops and maintains effective working relationships with other centres, groups and team members through continual liaison; fosters and builds successful collaborations to ensure integration of research, policy, and clinical practice activities; facilitates interdisciplinary cooperation, participates on committees, and provides relevant communication on pertinent matters to other leaders within the Centre
Works with the CGSHE Executive Director and Associate Director on developing marketing opportunities and stewarding philanthropy activities in partnership with UBC, the St. Paul’s Foundation and SFU foundations.
Performs other related duties as required.