CST User Readiness Specialist Records Management

Work Area: 
CST Prj-DBII Resource-Learning
Base Site: 
CST - 590 W 8th
Regular Full Time
Job Category: 
Health Information Management


Reporting to the CST Director, Clinical Informatics, Transformational Learning, and working in close collaboration with the CST Senior Learning Specialist for Records Management (RM) and
Lower Mainland Health Information Management (HIM) leaders, the CST User Readiness Specialist is responsible for assisting with the development, organization and administration of a comprehensive range of formalized computer application training and orientation classes, online training modules and one-to-one training sessions for staff and users of designated Records Management applications (e.g., Cerner, Forms on Demand). The User Readiness Specialist is also responsible for measuring training and orientation results to ensure that established outcomes are met and making changes to training programs as required.


Comprehensive knowledge of Records Management workflows, policies, procedures and standards.
Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information Protection and Privacy Act.
Ability to write training materials and edit training materials written by others.
Ability to utilize Microsoft Office applications such as MS Word and PowerPoint.
Ability to train employees, including knowledge of adult learning principles, learning styles, facilitation skills, etc.
Ability to organize, prioritize and support scheduling training activities.
Ability to manage own work activities to achieve maximum efficiency.
Ability to identify and resolve issues, and recognize when to escalate.
Strong interpersonal and communication skills and the ability to work effectively with diverse user community.
Basic understanding of businesses process redesign.
Physical ability to perform the duties of the position.


Diploma in Business Administration/Management/Information Technology and/or Health Information Management with specialized courses in Training, plus two (2) to three (3) years of experience in a health records management role preferably with experience with a software implementation project, or an equivalent combination of education, training and experience. Experience with use of Cerner applications in health care is an asset.
Valid BC Driver’s License required as the role will require travel to different sites and the use of a personal vehicle for which mileage; meals or any lodging expenses will be reimbursed in accordance with the Health Organization policies.


Assists with the development and implementation of training programs for Record Management systems’ users based on HIM regional standards, industry best practice, government and regulatory and other requirements.
Gathers information from Records Management leaders, staff, CST Learning Specialists and CST Design team regarding existing training programs, and records management policies/standards that inform CST training objectives and required future state competencies for training to ensure programs’ curriculum adequately supports competency development and covers future state business requirements and to enable the development of accurate learning assessment tools.
Works with Senior Learning Specialist, CST and RM team members and other stakeholders to create, maintain and standardize all training and orientation programs and materials and assessment tools to the extent possible, including the creation and roll out of new training materials and documentation related to new releases, updates or changes.
Acts as a key liaison and subject matter expert for the team with HIM staff, HIM leadership, user groups, technical teams and other internal and external departments about the HIM RM training programs
Plans and manages the delivery of training sessions, provides regular updates to the HIM Leadership regarding the progress and brings forward any areas of concern requiring leadership attention, direction and support.
Evaluates effectiveness of training programs, activities and resources by analysing learning outcomes, developing and using evaluation tools.

Assists with setting up courses in Learning Management system, including testing out the system and other tools to be used for course management and delivery.
Ensures the training environment provides a replica of system functionality by ensuring all tables, pick lists, and fields are accurate and reflect established standards and policies.
Performs test run of the curriculum ahead of the actual delivery to identify any areas requiring further refinement, to ensure seamless learning experience for learners.
Provides end user support in the learning environment, including assisting with troubleshooting, identifying options and implementing appropriate action as per CST Processes including escalations, learners requiring additional support or rescheduling.
Maintains subject matter expertise in designated area by keeping current of all changes in applications, requirements, and regulations that impact the Records Management systems and ensuring that the curriculum being delivered accurately reflects any updates/optimizations
Establishes and maintains user satisfaction with training by maintaining and measuring the training through processes and tools to ensure training and orientation support expected outcomes including adoption of future state workflows.
Performs other related duties as required.