Clinical Informatics Lead

Work Area: 
Muliple Programs
Base Site: 
St Paul's Hospital
Regular Full Time
Job Category: 
Advanced Nursing
Management/Non Union
Registered Nurse
Registered Psychiatric Nurse
Social Work
Therapy & Rehab Services
Acute Care Hospital
0700-1500, 0800-1600, 0900-1700


Reporting to the Senior Manager, Clinical Informatics, the Clinical Informatics Lead works closely with PHC program/service Directors and Managers for area-specific needs, and CST/IMITS counterparts to promote and lead the integration of computer and communications technologies with clinical change initiatives to enhance evidence-based clinical practices. This position works to increase the effectiveness, efficiency, accountability, and sustainability of these initiatives by providing both clinical informatics and project management leadership. The Lead also manages a team of clinical informatics specialists and has primary responsibility to a program/programs or service area(s) but also works across the organization and in a broader regional context.


  • Comprehensive knowledge of clinical process, workflows, clinical services delivery and patient/client satisfaction determinants, and of the applicable standards of practice and guidelines for clinical practitioners.
  • Strong understanding of clinical information and data and how these are managed and operationalized within the clinical information system to create knowledge. Possesses a solid awareness of new trends in clinical practice and information systems.
  • Demonstrated knowledge and skill in implementing evidence-based practice in a clinical setting and ability to introduce clinical and policy change to designated program area(s).
  • Proven ability to apply systems and critical thinking in a complex multi-disciplinary environment involving provider, nursing, and clinician communities.
  • Demonstrated ability to create and execute plans and ensure timelines are met while working with a variety of stakeholders.
  • Exercises initiative, self-direction and problem solving abilities to identity gaps and opportunities for improvement.
  • Uses effective facilitation, communication and negotiation abilities to achieve consensus, resolve conflict, achieve desired outcomes and address potential barriers to success.
  • Demonstrated ability to lead project teams, and organizes and direct work efforts to meet deadlines and realization project completion.
  • Demonstrated ability to operate related equipment and use current computer applications (MS Office, etc.) and computerized healthcare applications.
  • Demonstrated ability to work independently or as part of a team.
  • Physical ability to perform the duties of the position.


Bachelor’s Degree in Nursing or a Health Sciences Profession supplemented with seven (7) to ten (10) years’ experience in leading major clinical or quality improvement initiatives in a large, complex health care environment, or an equivalent combination of education, training and experience. Previous experience leading or supervising teams in the design and implementation of clinical systems is preferred. Current practising registration with the applicable provincial college or association.


1. Provides clinical informatics leadership to ensure information technology design and future state workflows provide the best opportunities to support and transform clinical practice, education, administration, and research across the continuum of care and across specified programs and/or specialties within PHC.

2. Leads broad groups of stakeholders across the organization to identify clinical and business requirements. Facilitates consensus, consults, negotiates, and shares information to achieve comprehensive clinical enhancements and transformations that address the needs and strategic directions of the program/speciality area. Communicates the benefits, obligations, responsibilities, and changes in processes and ensures questions and concerns are addressed in order to achieve buy-in. Recommends prioritization for requests requiring resourcing.

3. Drives best practice and best clinical outcomes for the assigned Clinical Informatics portfolio by collaborating with stakeholders to lead design that meets organizational requirements and is based on best evidence and professional standards. Works with program/specialty and site leadership to facilitate the implementation of workflow improvements pertaining to clinical practice changes; and to establish new or revised policies, procedures, protocols, training, and clinical processes affected by the clinical information system transformation.

4. Leads, collaboratively with the program/specialty and unit leadership, the process to ensure readiness for implementation and supports change management and learning strategies. Applies and provides informatics expertise to the development and operationalization of a framework to manage, govern, and sustain clinical content. Develops and promotes flexible and sustainable education and training strategies to gain commitment to implemented processes.

5. Enhances clinical adoption by leading the post-implementation assessment process. Reviews design and usage of information systems with a view to maximize the benefits and to increase patient safety. Evaluates and monitors success to ensure effective implementation of current and future quality initiatives and system improvements. Participates in the development of future state clinical content, workflows, and all necessary linkages to recommend appropriate clinical decision support interventions and future state workflows.

6. Provides full scope project management leadership for projects under the assigned Clinical Informatics portfolio including developing detailed project charters and plans; facilitating consensus with stakeholders; coordinating and executing project plans; tracking and reporting on progress and major issues; making recommendations for changes to project scope; and ensuring project deliverables and timelines are met. Acts as a resource to project teams and other staff.

7. Works in collaboration with the Senior Manager, Clinical Informatics and Project Sponsors to develop budget plans. Monitors expenditures, identifies financial issues, and seeks to adhere to budget or takes corrective action.

8. Implements and/or contributes to the implementation of effective processes to identify and assess project risks and identify risk mitigation strategies. Monitors risk throughout the life cycle of the project, provides detailed analysis of situations considering operational and clinical risk, and escalates to clinical and other leaders as necessary.

9. Develops an evaluation process for project outcomes and data collection and analysis, monitoring system reports, and sharing, and escalates these as appropriate at the program/specialty level.

10. Establishes project team and structure by gathering input from stakeholders, identifying needs and skills required, establishing team roles, discussing timelines and explaining parameters of the project.

11. Supervises staff, establishing clear definitions of responsibility for each team member; reviews workload assignments and adjusts resources according to workload. Determines work expectations and evaluates performance. Provides coaching where required.

12. Facilitates the validation of required data elements for measurement of process and outcomes, and ensures they are incorporated into system configuration. Uses these measures to transform clinical practices.

13. Coordinates and participates in error correction/data integrity activities and audit processes to ensure quality data collection and system efficiency. Collaborates on the development of relevant design standards, nomenclature, coding, decision support, quality assurance, and testing activities.

14. Collaborates with the IMITS Department and other organizational programs/departments and partner affiliates on system-wide practice and workflow change initiatives, practice innovation and redesign, documentation/nomenclature standards, and electronic health records.

15. Develops, implements and communicates informatics related policies, procedures and workflow changes and applies informatics expertise to approaches for knowledge management.

16. Maintains familiarity with clinical informatics developments in the healthcare industry and participates in advising on implementation of related standards, tools, and processes.

17. Performs other related duties as assigned.