Clinical Implementation Coordinator

REQ: 
PHC19-117517
Work Area: 
Foundry
Base Site: 
St Paul's Hospital
City: 
Vancouver
Status: 
Temporary Full Time
End Date: 
May 15, 2020 or return of incumbent
FTE: 
1.00
Job Category: 
Advanced Nursing
Registered Nurse
Registered Psychiatric Nurse
Social Work
Category: 
Community
Corporate
Mental Health
Hours: 
0830-1630

Foundry, in partnership with BC Children’s Hospital and our partners, are exploring opportunities to improve young people’s access to mental health, substance use and other wellness supports and services through virtual care solutions. We are looking for an experienced clinician who is passionate about leveraging technology and its potential to transform access to care. In this role you will lead the development of a clinical service model and plan that supports young people and their families to access care online. You will work directly with the Foundry Virtual Care project team and partners along with the broader Foundry Central Office team. This role is based out of our Foundry Corporate office in downtown Vancouver. If you thrive in a fast-paced environment, enjoy creating and implementing new initiatives this is the team for you! To learn more about Foundry and the amazing work we do: https://foundrybc.ca/

Summary

Reporting to the Leader, Program and Policy Development, the Implementation Coordinator uses implementation science framework and concepts to support the clinical planning, coordination and implementation of programs/ services for Foundry - a provincial initiative with the goal of providing youth and young adults with enhanced access to integrated health and social services, thereby easing transition points for youth and their families. The Implementation Coordinator coordinates program/ services activities as they relate to clinical practice including delivery of evidence-based practice interventions and quality improvement approaches at the Foundry Centres. Works collaboratively with the Foundry team and stakeholders and inspires others to achieve goals and deliverables through facilitation, effective communication of program vision, while ensuring the culture is one in which individual competencies can thrive. Interprets, implements, and monitors clinical policies, procedures, and standards related to client care. Liaises with local clinical leaders, staff, and other stakeholders to ensure site(s) readiness and assists with the management of the change at the site level. Collaborates with Foundry Centre team(s) and coordinates related activities. Communicates with stakeholders and all levels of staff and management on the scope and status of the service plan and acts as a resource.

Skills

• Comprehensive knowledge of Implementation Science and Practice framework and conceptual model.
• Comprehensive knowledge of project management principles and methodologies.
• Demonstrated ability to facilitate and promote collaboration and change management, and work both independently and within a team environment.
• Ability to utilize initiative, vision, independent thinking and creative problem-solving to implement service plans and realize program completion.
• Broad knowledge of health care systems.
• Comprehensive knowledge of mental health and substance use concerns and evidence-based best practices for the treatment of various disorders.
• Demonstrated knowledge of youth and family development, risk and protective factors for health development, promotion, prevention and early intervention approaches.
• Demonstrated comprehensive knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act, Adult Guardian Acts, Child, Family and Community Service Act, and Freedom of Information Act).
• Demonstrated ability to identify learning needs, teach, coach and provide clinical information and guidance.
• Ability to complete a literature review for best practices and current trends in the areas of program development.
• Demonstrated knowledge in the development and implementation of evidence based clinical care pathways and processes.
• Demonstrated ability in coordinating programs with clinical service.
• Effective communication skills to function within a complex interdisciplinary environment involving physician and nursing communities.
• Effective facilitation, persuasion and negotiation skills to achieve consensus, resolve conflict and achieve desired outcomes.
• Ability to work effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
• Functional knowledge of word-processing, spreadsheet, presentation, project management and database applications.
• Physical ability to perform the duties of the position.

Education

  • Master’s Degree in a relevant Health Care discipline and five (5) to seven (7) years’ recent, related experience in program implementation and working with youth and young adults with mental health and/or substance use in a community and/ or hospital setting, or an equivalent combination of education, training and experience. 
  • Valid BC Driver’s License and access to personal vehicle for business related purposes.

Eligible for registration and/or registration with applicable licensing body.

** (Master’s Degree in Nursing, Social Work, Clinical Counselling, Psychology, etc. will be considered)

Duties

1. Uses implementation science framework and concepts including evidence-based research in clinical practice to interpret policy, procedures and standards related to client care, identifies best practice and emerging trends, conducts literature reviews and environmental scans to support program decision-making, planning and implementation.

2. Writes reports and supporting documents, which include analyses and recommendations supported by evidence based standards and best practices for integrated youth services and shares with Foundry Centre teams as part of supporting fidelity to the service delivery model. Engages with Foundry Centres (local teams, directors/managers, and other stakeholders) and supports planning, development, implementation, evaluation and decision-making at the local level.

3. Provides the framework to ensure the resulting service plan is well defined, operationally feasible, efficient, and effective for integrated youth services and delivery. Works collaboratively with Foundry Centre team members, community partners and contracted services to ensure that the requirements identified in the service plan are reflected in the development of the physical environment at each Foundry site.

4. Supports sustainability of interventions and approaches by seeking ongoing feedback and addressing changes in use of interventions/approaches over time. Facilitates the development, implementation and evaluation of measurable quality improvement indicators and objectives for programs/services. Promotes and applies research towards continuous improvement of services.

5. Works with lead agencies, community sector representatives, Regional Health Authorities, and public services organizations, to support clinical pathway development and strategic implementation plans at Foundry Centres across BC.

6. Conducts and chairs meetings with stakeholders, explains parameters of the program/ service and seeks input from interdisciplinary team that impacts the clinical and strategic aspects of the service plan.

7. Works with Leader and the Foundry team to establish detailed project charters, plans, and objectives to outline timelines and program/ service project deliverables. Takes a lead role in providing project coordination and implementing practice change.

8. Executes service plan according to implementation science framework and concepts and methodologies, ensures successful and coordinated completion of service plan components, facilitates consensus with stakeholders as needed, and ensures readiness for program/ service implementation.

9. Tracks progress according to plan, monitors and reports on the status of program/ service plan and major issues/ obstacles encountered. In collaboration with the Leader, makes recommendations regarding program/ service plan scope changes, rationale for change, seeks consensus and proceeds as needed. Acts as a resource to team and staff, provides support and maintains timelines.

10. Communicates with stakeholders regarding the status of the program/ service plan, obligations and responsibilities and changes. Ensures all stakeholders are kept informed, questions and concerns are addressed in order to achieve buy in and engagement of the program.

11. Contributes to the implementation of effective processes to ensure success and to assess risks, identify risk mitigation strategies and monitor risk throughout the life cycle of the program/ service plan. Works in collaboration with Foundry team and stakeholders to develop a process of evaluation for program/ service plan outcomes, data collection and analysis.

12. Participates in the development and implementation of strategies that support the operationalization of public policy across Foundry Centres the local level.

13. Performs other related duties as assigned.