Change Specialist

Work Area: 
Leadership and Organizational Change
Base Site: 
Hornby Street
Regular Full Time
Job Category: 
Management/Non Union


Reporting to the Director, Learning & Organizational Change, the Change Specialist provides specialized skills in supporting the successful execution of change, coaching, leadership development and developing high performing teams in the organization. They function at all levels of the organization, across all programs and all sites. They lead and provide support to corporate initiatives aligned with organizational objectives and goals. This role interacts with the Senior Leadership Team, program and operational leaders, corporate support leaders and provincial coaching colleagues. They provide coordination and support of organizational committees. 


  • Identify initiatives to move the organization toward its vision and support the organization through change.
  • Support strategic and tactical planning and the development of organizational goals and objectives.
  • Support leadership capacity building of individuals and teams.
  • Facilitate learning, team development and coaching.
  • Lead the coaching portfolio: co-develop coaching strategy; provide internal coaching (1:1 and triads); develop existing coaches; deliver Coaching Out of the Box training; develop internal coaching talent; partner with other coach-oriented programs in PHC and beyond; represent PHC at the provincial Coaching Working Group.
  • Provide project management skill to achieve organizational objectives.
  • Analyze impact of change and develop strategies for finance, integration, human resources, performance improvement and communications to mitigate these impacts.
  • Support the adoption of best practices by researching health system trends, developing partnerships, applying performance improvement tools and evaluating outcomes.
  • Promote communications of all change in partnership with Corporate Communications.
  • Work is unstructured and requires creativity in problem solving and decision-making.
  • Successful outcomes require the Change Specialist to work both independently and as part of the larger Learning & Organizational Change Team.
  • Work will most often require background research and learning of new skills in order to successfully complete projects.


  •  Master’s degree in the area of Health or Business Administration, Leadership or Organizational Development or equivalent.
  • Formal coach training and International Coach Federation (ICF) accreditation.  
  • At least three years’ recent related experience in change management, coaching, and organizational development.
  • In addition, supplementary education, including workshops, in areas such communications, group facilitation, business case development, quality improvement and financial/quantitative analysis.
  • Knowledge of the health care system is an asset.