Business Analyst, Transcription and Health Information Exchange

Work Area: 
Transcription Services 1125 Howe and Central City
Base Site: 
1125 Howe
Temporary Full Time
End Date: 
Mar 31, 2021
Job Category: 
Health Information Management
Acute Care Hospital

Health Information Management (HIM) provides services for Fraser Health (FH), Providence Health Care (PHC), the Provincial Health Services Authority (PHSA) and Vancouver Coastal Health (VCH). HIM is a leader in the collection, storage, and use of patient information within British Columbia. Providence Health Care is the lead organization for HIM, and employs over 1,350 HIM staff across Metro Vancouver, the Fraser Valley, the Sea-to-Sky Corridor, the Sunshine Coast and the Regional Cancer Centres (Victoria, Kelowna, Prince George, Abbotsford, Surrey, Vancouver).


Reporting to the Service Director, Transcription Services, the Business Analyst supports the reconfiguration of the current dictation/transcription service and implementation of Front End Speech Recognition. The position identifies, develops and implements strategies designed to assist with reconfiguration of the M*Modal Fluency for Transcription and Fluency Flex/Fluency Direct software and business processes. Responsibilities include assisting in the development, maintenance, and rollout of the system. Develops, maintains, and disseminates applicable system and user documentation and communications. The Business Analyst also provides support on documenting processes and liaises with members of the Transcription Services Team and the FESR Project Team, other organization areas and stakeholders to support program service delivery and initiatives.


Comprehensive knowledge of policy and standards for transcription services.
Knowledge of project management methodologies and techniques, principles and practices.
Competent in using Microsoft Word office suite include Excel, PowerPoint and Word.
Understanding of systems analysis and design, related tools and techniques (e.g. data flow diagrams, etc.), and continuous quality improvement.
Knowledge of hospital operations and health care administration requirements.
Demonstrated verbal and written communication skills including strong business writing skills and the ability to effectively communicate technical information to a variety of audiences.
Ability to analyze operational problems and identify innovative solutions.
Ability to work effectively with people from various disciplines with varying degrees of functional and technical experience.
Demonstrated ability to manage effective relationships with vendors and external organizations.
Effective interpersonal and facilitation skills including the ability to work effectively with diverse user community.
Ability to coordinate and lead work groups.
Ability to manage own work activities to achieve maximum efficiency.
Ability to effectively utilize related hardware and software.


Bachelor’s degree in the area of Health Information Management/Technology, Science (Finance, Mathematics, etc.) or Business Administration, plus a minimum of three (3) years’ recent, related experience or an equivalent combination of education, training and experience.


Collects and translates business requirements into functional specifications and assists with detailed test plans. Assists with preparing documentation such as Business Requirements, Business Rules, Solution Blueprint, workflow diagrams, etc.

Communicates the business directives, goals and needs to the project & technical team and serves as an interface between operations department and technical team in order to assist the technical team in translating business requirements into application functionality / architecture and the production of a system functionality document.

Participates and defines business requirement changes and subject matter expertise in the regulations, standards, policies and software behaviour that guide the use of client administration applications in process redesign and improvement.

Assists the Transcription Services Team, on operational and project implementation issues by methods such as compiling data, developing indicators that summarize the issues by department/site along with summarizing improved data quality, assessing where improvements can be made, and making recommendations in order to focus on the areas that need further support.

Compiles and analyzes various information sources such as system and user data, stakeholder feedback, regulatory and policy requirements and industry best practices.

Provides recommendations to Transcription Leadership team on standardizing transcription processes for the LM Health Information Management.

Consults with and serves as an interface with integrated systems to ensure product awareness is thoroughly understood and to identify existing gaps between product functionality and client business need based on use case definition and analysis.

Builds effective relationships with Information Management Information Technology Systems (IMITS), Health Record Services, and other key resources to successfully assist with management of the transcription application.

Performs post-implementation and quality improvement reviews related to new application software and/or enhancements.

Prepares reports, presentations, and notices to inform stakeholders and/or for internal documentation purposes on changes in departmental policies, procedures, and standards, status of projects, or other information needs.

Performs other related duties as required.