Analyst Quality Assurance Transcription Services

REQ: 
PHC19-117244
Base Site: 
1080 Howe
City: 
Vancouver
Status: 
Temporary Full Time
End Date: 
Jul 31, 2019 or return of incumbent
FTE: 
1.00
Job Category: 
Administrative/Clerical
Category: 
Acute Care Hospital
Hours: 
0800-1600

Summary

Reporting to the applicable Coordinator, the Analyst, Quality Assurance is responsible for reviewing and participating in data quality in order to maintain and improve the integrity of the transcribed document for lower mainland transcription services across Fraser Health, Providence Health Care, Provincial Health Services Authority and Vancouver Coastal Health (collectively, the “Organizations”). Performs random and daily audits for in-house medical transcriptionists as well as documents transcribed by outsourced companies. Reviews outcomes with individual medical transcriptionists on an ongoing basis and provides recommendations which relate to staff performance and staff resources.

In accordance with the Mission, Vision and Values, and strategic directions of the organizations, the position promotes a safe environment for patients, residents, clients, families, visitors and staff.

Skills

Thorough knowledge of the computerized transcription platforms as well as other software programs.
Demonstrated knowledge of Transcription standards and policy in a health care setting.
Ability to communicate effectively, both verbally and in writing.
Demonstrated ability to participate in the development and the implementation of new processes and procedures related to registration services in a health care setting.
Demonstrated ability to understand and clearly relate technical information and principles of operation to other members of the organization.
Ability to work effectively, both independently and as part of a team.
Ability to provide leadership, guidance and direction to staff.
Ability to organize, problem solve, prioritize and balance work.
Ability to operate related equipment, including computer software applications.
Physical ability to carry out the duties of the position.

Education

Graduation from a certified program in medical transcription or related to health care sciences and three (3) years of recent, related experience at an acute care facility, or an equivalent combination of education, training & experience.

Duties

-Performs random & daily audits on reports produced by medical transcriptionists.
-Corrects errors as required. Provides recommendations that will correct transcribing error trends including matters related to employee performance. 
-In collaboration with the Coordinator, develops and implements the training program for newly hired transcriptionists and practicum students. Schedules ongoing training and refresher courses.
-Develops and enhances the audit reports to provide the necessary feedback to the Coordinator. Develops audit tools and reports to ensure quality and security of patient reports according to policy and government standards.
-Liaises with other programs from all sites for the purposes of gathering information and communicating transcription issues and problem resolution.
-Participates in establishing and preparing standards, procedures and instructions that contribute to the effectiveness of data quality of Transcription Services.
-Participates in meetings and works on various projects as requested by the Coordinator.
-Performs other related duties as required.